We want you to love your BREEZA purchase. If something isn’t right with your order, please get in touch and we’ll help get it sorted.
Returns
If there is an issue with your order, please contact us within 14 days of receiving your item.
To request a return, contact us through our Contact Us page with your order number and details of the issue.
Please do not send your item back before contacting us. Once your return has been approved, we’ll provide you with the return instructions and address.
Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged or incorrect, please contact us as soon as possible.
We may ask for photos or a short video so we can assess the issue. Depending on the circumstances, we’ll arrange a replacement or refund.
If your item needs to be returned, we’ll provide you with the appropriate return instructions.
Change of Mind
We do not accept returns or refunds for change of mind, so please check your order carefully before purchasing.
Refunds
Once a refund has been approved, it will be issued to your original payment method.
Please allow several business days for the refund to appear in your account, depending on your bank or payment provider.
Return Shipping
For approved faulty, damaged or incorrect items, we’ll provide instructions regarding return shipping.
Items should not be returned without prior approval.
Need Help?
If you have any questions about your order or need to request a return, simply contact us through our Contact Us page with your order number.
We’re always happy to help.
Nothing in this policy excludes any rights you may have under applicable Australian consumer laws.